OneMoney, NetOne’s mobile financial services platform, is driving a threefold transformation across Zimbabwe: expanding financial inclusion, creating sustainable employment through agency banking, and making money transfers and daily business operations easier than ever before. The key to this transformation? An intense, multi-layered distribution network that leaves no community behind.
In partnership with six banks which are AFC Commercial Bank, POSB, NBS Bank, BancABC, FBC Bank, and Crown Bank. OneMoney has rolled out seamless Bank-to-Wallet and Wallet-to-Bank integrations. But what makes the service truly powerful is the physical reach of its banking collaborators.
POSB operates 45 branches spread across every province, while AFC Commercial Bank adds another 34 branches, many strategically located in growth points and rural agricultural hubs. Together, that’s 79 traditional bank branches acting as anchors for digital services. Beyond these, NBS Bank and POSB offer branch-based account linking, ensuring even customers with no smartphone or internet access can join the ecosystem.
On top of this brick‑and‑mortar presence, OneMoney has activated hundreds of Point‑of‑Sale (POS) machines at retail outlets and service providers nationwide, where customers can tap their OneMoney wallets directly to pay. The company has also extended services through NetOne shops in virtually every district enabling cash deposits, school fee payments, and selected banking services without traveling to a faraway bank.
The result is an unmatched distribution density, a customer in Harare’s CBD can use a POS machine at a supermarket, a rural family in Chipinge can walk to a nearby AFC branch or NetOne shop, and a vendor at Mbare Musika can transact with a POSB agent operating under the Super Agent framework.
Employment creation follows naturally from this dense network. Every bank branch requires additional transaction marshals or financial advisors to handle OneMoney integrations. Every agent whether a POSB agent, an AFC agent, or an independent OneMoney agent earns commissions on cash-in, cash-out, bill payments, and transfers. With agent interoperability now live, POSB and AFC agents offer OneMoney services, and OneMoney agents provide access to POSB and AFC transactions. This reciprocal arrangement has effectively doubled the number of service points and created thousands of direct and indirect jobs.
“This initiative is not just about transactions it’s about empowering communities,” said Ms Tracy Madziwa, Head of Sales and Marketing at OneMoney. “Every branch we connect, every agent we onboard, is a local job creator. Our intense distribution network ensures that no Zimbabwean walks more than a few kilometres to access formal financial services, while also earning a living by offering those services.”
For small business operators, informal traders, and farmers, the ease of doing business has improved dramatically. A vegetable vendor can receive payments directly to her OneMoney wallet from a customer using a POSB or AFC POS machine. A cross‑border trader can instantly move earnings from his bank account to his wallet and pay suppliers without carrying cash. Parents pay school fees in seconds from their phones, and families in rural areas receive remittances without spending a day travelling to the nearest bank—because the nearest bank might now be a NetOne shop just down the road.
Joseph Machiva, General Manager for NetOne Financial Services and Acting Chief Commercial Officer of NetOne, said: “Our mission is clear: financial inclusion for all. By combining the credibility of banks with the agility of mobile money and backing it with 79 bank branches, hundreds of agents, and NetOne’s own retail footprint—we are removing traditional barriers to banking. And as this ecosystem grows, so do opportunities for employment.”
The ease of transfer is instant. A salaried worker with FBC or Crown Bank can use the FBC Yo app to fund their OneMoney wallet, then send money to a relative in a rural area. That relative can withdraw cash at any POSB branch, AFC branch, NetOne shop, or authorised agent nearby. Reverse transfers from wallet to bank are also supported, giving users full control.
Edmore Makanha, Head of Operations at NetOne Financial Services, added: “With Bank-to-Wallet and our dense distribution channels, customers no longer need to queue at banking halls or travel long distances. They can fund wallets instantly from home and withdraw or deposit cash at a point within walking distance. That ease of doing business whether for a parent, a farmer, or a small retailer is what drives real economic participation.”
OneMoney has also implemented a float rebalancing framework with POSB and AFC as Super Agents, ensuring that all distribution points remain liquid and service never breaks even in the busiest rural markets.
As adoption grows, OneMoney plans to onboard more banking partners and expand its agent network further, deepening financial inclusion and job creation across Zimbabwe’s formal and informal economies.
