After
scoring a treble on the British
Standards Institution (BSI) ISO certifications, the country’s leading fuel,
lubricants and liquefied petroleum gas (LPG) supplier, Zuva Petroleum is on a
mission to bring convenience to customers by opening more services stations in
high density areas.
On Saturday 27 July, Zuva officially
commissioned two service stations in Chitungwiza at Makoni and Chikwanha shopping
centres to make fuel easily accessible to Chitungwiza residents.
Chitungwiza
service stations are the first to be built by Zuva in high density residential areas
since its inception in 2010. Currently, Zuva service stations are more dominant
in the low-density suburbs and industrial sites.
“Every
day, As Zuva, we focus on serving our customers with commitment to excellence
and convenience through optimization of our technology, innovation as well as
delivery of quality products in a safe environment. We achieve this by
investing in researches in order to understand what delights our customers and
all our stakeholders and how we can continuously improve to serve them,” said Sheila
Muzavazi-Matinya, Retail Manager Zuva Petroleum.
“In
2018, we conducted a customer satisfaction survey which showed us there was
huge demand for our products and services in the high-density areas, so we
realized the need to open sites close to our customers, to better serve them by
bringing convenience right to their doorstep. Residents of Chitungwiza used to
drive long distances to access quality service at Zuva service stations but
today this has come to an end. We have brought Zuva to the people of
Chitungwiza. This is the first time the business is opening sites in
Chitungwiza,” Matinya said.
“We
have been barely present in the high-density areas and to imagine Chitungwiza
residents having to drive to Harare’s low-density areas to access quality
service at Zuva service stations was something unbearable to us. We had to act accordingly and today we are
commissioning two service stations , both at once to bring convenience to
Chitungwiza residents,” Matinya said, adding, “Going forward, Zuva plans to
open more service stations in high density residential suburbs to reduce the
customer’s cost of accessing our energy products.”
“Our
vision is ‘to become the energy brand of choice every day in Zimbabwe, the region
and beyond’ and with such a vision, it is prudent that we are found in very
corner of Zimbabwe,” she said, “As we expand, we hope to continue to empower
local people through our franchise
system and continuously create jobs.”
Zuva
Petroleum is the first company in
Zimbabwe’s Energy sector to be certified on three ISO certifications all at
once, namely: ISO 9001:2015 Quality Management System, ISO 14001:2015
Environmental Management System and ISO 45001:2018 Occupational Health and
Safety Management System and the first Zimbabwean company to be certified on
the new standard ISO 45001:2018 Occupational Health & Safety Management.
“We are
the first energy company in Zimbabwe to have LPG at a service station. We have
over 60 retail
and reselling sites catering for the home consumer. We are the biggest LPG
company by both volume and national footprint. Zuva gas serves as a key pillar
to safeguard the environment for generations to come by eliminating the use of
firewood and other fossil fuels in homes and industries,” said Muzavazi-Matinya.
The
company boasts of an extensive national footprint of over 80 retail service
stations across the country with over 60 strategic partners offering the widest
range of petroleum products and delivering top notch customer service.
