ZB Financial Holdings has launched an International Virtual Service Centre (IVSC) in Harare, Zimbabwe. The IVSC is a one-stop shop for all ZB products, including banking, insurance, and investments. Customers can access the IVSC by phone, email, WhatsApp, or message.
Hance customers can as well use the toll-free numbers Econet 08080555, NetOne 08010555 an TelOne 08004555.
The IVSC is staffed by well-trained and experienced agents who are available around the clock. They can help with customer queries, inquiries, and complaints. They can also provide underwriting and claims services for the Cash Funeral, and they can onboard customers for banking, investments, and insurance solutions.
speaking at the event , Shepherd Fungura, group chief executive officer, said: “For us as ZB, the IVSC is a critical channel through which we get feedback. Feedback is the basis that we use to measure our service. We take feedback very seriously because we highly prioritize excellent service to our customers. It is our sincere hope that we change people’s lives through our service.”
The IVSC is also a critical channel for feedback. ZB takes feedback very seriously, and they use it to measure their service and improve their products. ZB hopes that the IVSC will help them to change people’s lives through excellent service.
