The People’s Own Saving Bank (POSB), has unveiled a 24/7 Contact Centre to provide round-the-clock service to its customers and partners. The Contact Centre will handle all enquiries, complaints and feedback related to POSB’s products and services, such as savings accounts, loans, cards, investments and other banking services.
The 24/7 Contact Centre is part of POSB’s ongoing efforts to enhance its customer experience and satisfaction, as well as to cater for the diverse and evolving needs of its customers. With a 24/7 Contact Centre, customers can reach POSB anytime, anywhere, through various channels, including phone, email, website chat and social media platforms such as WhatsApp, Facebook, Instagram and Twitter.
“We are delighted to unveil our 24/7 Contact Centre, which reflects our commitment to enhancing customer experience and satisfaction. We understand that our customers have different preferences and lifestyles, and we want to be available to them whenever they need us. Whether they have a question about their account balance, need help with a loan application, or want to give us some feedback, they can count on us to respond promptly and professionally,” said POSB Public Relations Manager, David Makacha.
“The Contact Centre is also a testament to our investment in technology and innovation, as we leverage artificial intelligence and data analytics to enhance our service quality and efficiency. We have trained our Contact Centre agents with the latest skills and knowledge to handle various customer scenarios and requests. We have also equipped them with modern tools and systems to assist them in providing customers with accurate and personalised solutions. We invite our customers to make use of this 24/7 Contact Centre and enjoy the convenience and benefits of banking with POSB, ” Makacha added.
POSB is a member of the Contact Centre Association of Zimbabwe (CCAZ), a professional customer experience organisation whose mandate is to promote a culture of service excellence in Zimbabwe.
The unveiling of the 24/7 Contact Centre comes after the bank recently partnered with Mastercard and ZimSwitch to launch the POSB Mastercard Debit Gold and Prepaid cards. The POSB Mastercard Debit Gold Card is a unique dual currency card linked to POSB accounts to allow customers to transact in local ZWL and USD currencies on one card. The Prepaid Card is an easy-to-sign-up, load-and-go card available to both account and non-accountholders. The POSB Mastercard cards allow customers to perform local and international transactions on POS devices, online platforms and ATMs.
Customers can get hold of the POSB’s 24/7 Contact Centre by email at customersupport@posb.co.zw, direct lines at +263 8677009200 and +263 242 252 959/6. They can also reach out on WhatsApp at +263732200889. Alternatively, they can contact POSB through its social media pages, including POSB Zimbabwe on Facebook, @POSBZimbabwe on Twitter and POSB Zimbabwe on LinkedIn or visit the website at www.posb.co.zw.
