NetOne Cellular (Private) Limited, the digital solutions network provider with an extensive network coverage across Zimbabwe is on the upsurge of bringing excellent customer service. Contrary to reports circulating that there is a shortage of SIM cards, our communication with NetOne has indicated a different position. NetOne SIM cards are readily available throughout its distribution channels and customers can purchase new SIM cards or replace them at any of its channels including NetOne Shops, Zimpost outlets and authorized dealers. The NetOne SIM card official price is US$1 or ZWL equivalent at the interbank rate.
The Group Chief Executive Officer for NetOne Cellular, Eng. R. Mushanawani has confirmed that SIM cards are available within NetOne’s respective distribution channels at an affordable official price of US$1 or ZWL equivalent at interbank rate. He reiterated that there is no shortage of NetOne products and services, including SIM cards, airtime, devices and other notable services which are conveniently accessible. NetOne has noted with concern the outcry by its valued customers of dubious agents who are selling SIM cards as high as US$4. The company disassociates itself with such agents and condemns such practices. It has further cautioned its customers to use official NetOne distribution channels. These include all NetOne Shops, selected ZimPost offices and Authorized dealers.
NetOne has encouraged its customers to report any overpricing of SIM cards or related products that they come across on the following channels; customer care 123 and 121, WhatsApp number 0712980198/0716956393/0716956301/0716956329 including social media platforms, Facebook, Twitter, Instagram and Tiktok. All dealers or agencies that are found violating the sales standards set-out by NetOne shall be blacklisted as distributors of NetOne products. The mission of NetOne is to leave a lasting impact, bring customers together, build enduring bonds, and foster trust.
