Globally, businesses have entirely overhauled their technology options and adapted their operations to meet the new demands of accelerated digital transformation. Technological advancements, coupled with globally developing trends, including the disruptive impact of the pandemic, have led companies to agreeing that remote or hybrid work is the future of business.
Liquid Intelligent Technologies, a leading pan-African technology group, yesterday announced a launch partnership for Microsoft’s new Operator Connect for Microsoft Teams. Through its OneVoice platform, Liquid enables Microsoft customers worldwide to seamlessly integrate regulatory-compliant calling plans in South Africa, Zimbabwe, Zambia, Kenya, Uganda, and Rwanda – initiated from the Microsoft Teams Admin Centre.
With OneVoice for Operator Connect, businesses will benefit from the seamless integration of voice telephony directly into their existing Teams install base. In addition, Liquid’s flat-rate calling plans save money and avoid bill-shock whilst increasing control and decreasing fraud and risk, particularly as employees continue to work remotely.
OneVoice has emerged as the modern solution to stimulate human connections in the new digital business world by seamlessly integrating voice calling on a ubiquitous collaboration platform.
Munyaradzi Choto ,executive head of cloud and cybersecurity said: “Liquid brings pan-African coverage, voice expertise and, proven sales and support capability of Microsoft services to the Operator Connect programme.”
Liquid OneVoice for Operator Connect leverages the Liquid network and geo-redundant voice core powered by cloud-native voice switches from Metaswitch, a company recently acquired by Microsoft.
How does it work?
OneVoice effortlessly automates PSTN calling within the Microsoft Teams platform, providing Liquid customers centralised access and control of traditional voice calling on their current Microsoft 365 suite. The offering provides a more straightforward platform for calls via Teams, improving user experience and simplifying communication options by eliminating bulky IT equipment such as PBXs and session border controllers, or SBCs.
The offering improves the business beyond just the end customer experience. It supports the company’s backend by reducing procurement and licensing costs and eliminating the purchasing and installing of hardware.
Additionally, it mitigates IT risks such as fraud and cybertheft of voice minutes, enabling clients’ end-to-end vetting, which further protects them from risk and affords the customer increased control over the use of their voice minutes.
